I thought that i'm hired to take care of computers, network, printers and phones. But i can't remember that in my job descriptions was something like child care, day care or babysitter.
guidelines for handling Users:
99% of all Computer or IT failures are coursed by at least one user.
The User will always try to fix it by himself
When you ask a User what he did, you will always get the answer: Nothing
Don't try to put stickers with hotline numbers on the devices. They will not see it. Even not when it is 150 point Arial in RED
Expect 80% of User calls at lunch time also between 12pm and 1pm and all are urgent.
Do not maintain your lunch break an hour later because the calls will shift proportionally.
Never make users angry. They will CC the CFO to put pressure on you. If the CFO is well disposed to your department - Go ahead make my day!
Labels: IT, Morons, Users, Work
This entry was posted by Dan, on
Monday, August 28, 2006.
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