Cingular Call Center
We switched the cell phones at work from T-Unmobile & Nextel to Cingular.The improvement is, that i don't have to run out of my office on the parking lot to talk on my cellphone. The turn side is, we (Hywell & me) have to port every phone over manually, with the Cingular Call Center (> 100).
What is a Call Center?
A office full of extremely high trained tech professionals which know every thing about every product and come up with a solution for every problem? - hmm, maybe wishful thinking.
lets see what wikipedia knows...
Ahh!
A call centre or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.Oh, ok my bad!
The main reason why i post this is:
Is it not possible to train all call center agents the same way and show everybody the same tips and tricks?
I had today four different agents on the phone and every single one of them did the cellphone port different. Ok the results where in the end the same, but not every way was very satisfying for me. My states where pending between delight and trying not to bite into my keyboard to suppress a scream.
Labels: Call Center, Cingular, Hywell, Nextel, T-Mobile, Wikipedia, Work
This entry was posted by Dan, on
Tuesday, November 14, 2006.
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