Welcome to the DELL hell
Ok, partly it was my Owen fault. But still, Dell Sucks!
When we moved back to Germany i just forgot to switch the power supply in cats computer to 220V. So when i plugged in the power cord the breaker just went all out on me. And i ended up standing in the dark. The power supply was smoking at me goodbye and I remember thinking - FUCK!
So now i called Dell in Germany, to buy a spare part, but hey, apparently the Dell techs are not able to make a diagnose without a European Service Tag and i have only a USA one. Not that telling them, that smoke is rising from my power supply is diagnose enough.
Okay then, so i fill out the "Service tag transfer form". One week, two weeks, three weeks and still not even a confirmation email that my case is handled. So i called again and the hole spiel started over. In that time they need to transfer a service tag i can order a power supply in the states and send it by ship over to me.
Let's say the transcontinental processes have some improvement potential.
Labels: DELL, Germany, Hell, IT, USA
This entry was posted by Dan, on
Monday, August 18, 2008.
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